Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@osric.co. Please note that returns will need to be sent to the following address: 2 Bloor Street East, Suite 3500, Toronto, Ontario, M4W 1A8, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@osric.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@osric.co.

Return and Refund Policy
Last updated: June 2nd, 2025

Thank you for purchasing our car diffuser. We take pride in the quality of our products and want you to be fully satisfied with your purchase. If you're not happy, we're here to help.

Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return:

The item must be unused, sealed, and in its original packaging.
You must provide a proof of purchase (order number or receipt).

Used or opened car diffusers (including opened fragrance oil bottles) cannot be returned due to hygiene and safety reasons.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved:

Your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.

Refunds will not be issued for:

Items damaged due to misuse or improper installation
Returned items not in original condition or packaging

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with a photo of the item and packaging. We’ll arrange a replacement or refund at no additional cost to you.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., defective or incorrect item).
We recommend using a trackable shipping service.